Be part of the journey!
We’re creating products that solve real world problems and put customers at the center – all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.
Responsibilities:
- Support future customers to discover and understand their context and needs and imagine efficient use-cases to implement AI-powered solutions for them
- Work alongside a Customer Success Manager with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
- Work alongside a Customer Success Manager to understand customer requirements and drive all technical aspects of the post-sales engagement with customers
- Supervise the entire product / project lifecycle, from conceptualization through deployment and help the implementation teams with regular feedbacks on their development according to the scope of the use-cases being implemented to ensure optimal customer experience and outcomes
- Produce clear and detailed design and technical documentation and assistance to our customers
- Stay up to date on the latest advancements in generative AI technologies and methodologies such as Retrieval Augmented Generation (RAG), vector databases, frameworks such as Langchain, foundational AI models and others.
Requirements:
- You have a relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
- Your passion for understanding customers’ use cases, identifying gaps and resolving issues in the product is undeniable
- You are confident in your communication and interpersonal skills
- You have a great track record of driving successful technical adoption with medium to large-sized projects
- You have hands-on experience in deploying custom solutions to a client
- You have ample working knowledge of IT infrastructure and SaaS platforms
Nice to haves:
- You are proficient in using REST API’s and reading documentation to query new endpoints
- You have a good understanding of data modeling and data pipelines
- You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
- You have familiarity with Linux and Windows environments and using the command line
Qualifications:
- 4+ years relevant work experience in a similar role
- A bachelor’s degree or higher in Computer Science or a related field
Expected Compensation:
$90,000 – $120,000/annual salary + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.